Support
Something isn't working, or you have a question or a wish? Write to us. There's a small team behind PulsQue — which is why your message doesn't land in a ticket system but with someone who built the app.
Contact
So we can help faster: tell us which device you use, which app version (it's at the very bottom of Menu › App & System in the app) and what exactly happened. Please don't write health data in the email — we don't need it to help you.
What you can do yourself
These three things need no request to us — they're in the app under Menu › App & System.
Export my data
You get a ZIP with JSON and CSV tables of your app data (GDPR Art. 20). Requestable once every 24 hours, available in the iOS and Android app.
Withdraw health data consent
Stops the future processing of your health data and triggers its deletion (GDPR Art. 7(3)). Your account stays — the affected features are only reset.
Delete account
Deletes your account and the operational data attached to it. This cannot be undone. Legally required records can remain, separately and with restricted access. Steps and details
Common questions
Why one app instead of four?
Because separate apps don't talk to each other. Only when training, nutrition and sleep live in the same system do decisions emerge that no single app can make — your coach thinks it all together.
Does PulsQue replace my doctor?
No. FORM is guidance, not a diagnosis.
How accurate is calorie logging?
We don't guess: AI recognition + a verified database. You can correct any value in one tap.
Do I need a wearable?
No. PulsQue starts with what your phone knows — and gets deeper the more you connect.
Can I cancel easily?
Yes, with one tap in the store. No email, no catch.
What does PulsQue cost?
Try it free for 7 days, then CHF 15.90 / €12.99 per month — or CHF 99 / €79.99 per year. One subscription, everything included. A free basic plan (logging, training, dashboard, FORM) stays free for good.
Legal
PulsQue is not a medical device and does not serve to diagnose, treat, cure or prevent disease. All values and coach answers are guidance, not medical advice. For health questions, turn to a medical professional.